Stream101 prides itself on our excellent technical support and customer service. We’ve provided several different support methods to suit each and every one of our customers! Please choose the option that would best fit you below.
Our ever-expanding collection of online documentation is available instantly. No waiting for a ticket reply (although our replies are extremely fast!). This is a great place to start with a lot of self-help articles! Also be sure to check out our Downloads section, in which we supply or link to several useful tools!
You may submit a ticket to the support department when you have not been able to locate an answer using one of the above methods. Please remember we are only able to answer support questions regarding our services and we cannot provide support for 3rd party software/applications. This method is heavily staffed and responses are generally within 10 minutes.
Support Department Hours: 24/7/365
Sales/Billing Department (Includes Upgrades): Monday-Friday 9AM-5PM Eastern Time
Phone Support is available from Monday-Friday from 9:00AM until 5:00PM Eastern Time (excluding holidays). Due to the inability to verify identity over the phone, phone requires a Support Ticket to be put in before we will be able to help. We take Client security and privacy extremely seriously. Please note that we only employ a few technicians for phone support to keep our costs down. This may cause a longer than desired wait time, and in almost all cases, it is much faster to submit a ticket.
We also have been developing a YouTube channel that we will be posting videos to. The videos are recorded in a way that you can follow along easily.
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