Refund Policy

The following document is part of our global Terms of Service that each client must agree to prior to receiving service from Stream101.

  • All payments to Stream101 are non-refundable except for the first payment that falls under our thirty (30) day moneyback guarantee. All services are applicable to our 30 day moneyback guarantee with the exception of custom coding, custom designing, and custom packages.
  • The moneyback guarantee is not valid if there are any Terms of Service or AUP violations.
  • All billing disputes must be reported within 30 days of the error occurring to be eligible for refund.
  • Refunds are not given in the event the client does not follow proper procedures for service cancellation.
  • If a dispute is opened with a Payment Processor (Credit Card Company, Paypal, etc), the client is no longer eligible for a refund directly through Stream101

Last Modified: 05/04/2014

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