Stream101 offers an amazing 99.99% uptime guarantee to all clients who utilize our Premium streaming and web hosting services. This is called our Service Level Agreement. In the very unlikely event of uptime falling below 99.99% in any one full calendar month, Stream101 will provide a credit to the client’s account, upon request, following the chart below:
99 – 99.899% – 5% of monthly fee credited
95 – 98.999% – 10% of monthly fee credited
90 – 94.999% – 20% of monthly fee credited
89.9% or below – 30% of monthly fee credited
Uptime is monitored via a third-party company. We have no influence over their reporting. What is show is what is recorded. It should be noted that downtime for pre-planned maintenance reasons is not counted or logged.
Any refunds under this SLA will be credited to the Stream101 client’s account and may be used to pay any outstanding or future invoices. Customers are entitled to a refund only on the server that they are hosted on, and if it falls below 99.9% uptime in a given month. We are not responsible for your ISP or any sub-carriers used by your ISP or our DataCenter. We are ONLY responsible by what is reported by the third-party monitoring statistics.
To process your SLA refund, please go to the Client Area and put in a ticket to the Sales/Billing Department. Please include the date(s) of the outage and your affected streaming/web hosting accounts.
Last Modified: 07/26/2016
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