01 May

Discontinuance of PayPal Subscriptions

Beginning on May 1st, 2016, we are no longer allowing PayPal Subscriptions to be created. Instead, we have moved to using PayPal Billing Agreements. Additionally, all active subscriptions will need to be moved to a Billing Agreement prior to June 1st, 2016 – at which time, all remaining subscriptions will be terminated.

What is a PayPal Billing Agreement?

A PayPal Billing Agreement (also called a “Reference Transaction” by PayPal) is a way of authorizing Stream101 to charge you for your purchases, making it easier for you to pay us.

Why did you switch?

As we advance and offer more services, our customers are purchasing different packages, adding additional items, changing packages, etc. With a PayPal subscription, you are forced to pay a specific amount on a specific date. Therefore if you upgrade plans, you need to either cancel your current subscription and start a new one, or manually pay/subscribe a second time. It is more hassle for you and us!

How do I change to a Billing Agreement from a Subscription?

This part is very easy! You can do it one of two ways:

  1. Follow the steps outlined here.
  2. Pay your next invoice manually by logging in and choosing “Automatic PayPal” as your payment option. It will automatically cancel your subscription and get you setup.

If you have any questions or concerns regarding this change, feel free to open up a ticket to the billing department!


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