Stream101 | Support Options

Online Documentation

Our ever-expanding collection of online documentation is available instantly. No waiting for a ticket reply (although our replies are extremely fast!). This is a great place to start with a lot of self-help articles! Also be sure to check out our Downloads section, in which we supply or link to several useful tools!

Video Tutorials

We have a complete collection of cPanel tutorials and we're working on creating video tutorials for every aspect of our services. We also have been developing a YouTube channel that we will be posting videos to. The videos are recorded in a way that you can follow along easily.

Support Tickets

You may submit a ticket to the support department when you have not been able to locate an answer using one of the above methods. Our exclusive Client Only Support Department ensures only Stream101 Clients are able to put in tickets to the Support Department. Anyone (client or not) may submit a ticket to the Sales/Billing Department. Please remember we are only able to answer support questions regarding our services and we cannot provide support for 3rd party software/applications. This method is heavily staffed and responses are generally within 10 minutes.

Support Department Hours: 24/7/365
Sales/Billing Department (Includes Upgrades): Monday-Friday 9AM-5PM Eastern Time

Phone Support

Phone Support is available from Monday-Friday from 9:00AM until 5:00PM Eastern Time (excluding holidays). Phone support is intended to be a last resort, if none of the above methods work for you. Due to the inability to verify identity over the phone, phone support may ask you to submit a Support Ticket before they will be able to help. We take Client security and privacy extremely seriously. Please note that we only employ a few technicians for phone support to keep our costs down. This may cause a longer than optimal wait time, and in many cases, it is much faster to submit a support ticket.

About Stream101

Stream101 has been around since 2002 and has helped hundreds of online radio stations succeed on the internet. After being taken under new management in 2006, Stream101 has made countless improvements to it's servers and software. In additon to the new management, Stream101 began offering FREE Auto-DJ to all of it's SHOUTcast clients in July 2007, and began offering Web Hosting to not only it's SHOUTcast clients, but everyone in June of 2008. Stream101 is determined to provide quality media services to companies & individuals looking for professional and dependable streaming services.

Our Uptime

Stream101 strives to achieve excellent uptime and has worked very hard to keep the uptime at the highest level. We operate on only the best servers with the highest quality of bandwidth. Our hard work payed off for the year of 2008 when we recieved our Broadcasting World Best Uptime Award.

Stream101's Network

We have a full staff monitoring our servers 24 hours a day. If we have a technical issue, we will know about it instantly & our staff will fix the problem faster than it occured. We operate the best servers in today's market. Stream101 operate brand new Dell PowerEdge™ Dual Quad Core Servers (8 Cores) with over 16 GB of RAM each. Our servers have dual, dedicated 1Gbps lines, as well as dual 100Mbps Backup lines.

Our network is 100% dedicated, premium bandwidth, that is 100% Cogent Free.

Do you have a question?

Contact Stream101 today, and we will be happy to answer any question you may have!

Email:sales@stream101.com
Phone Number: 1-877-240-7767

Support Options